What is your process for managing items that are on backorder?
Should any of the products you’ve ordered be unavailable for
What happens if there is a mistake with my order?
Our commitment is to ensure your satisfaction. Should you need
What happens if my package is missing or undelivered?
Once packages are dispatched, the responsibility for lost, stolen, or
Minimum Order Quantities
All our yarns are sold in kilograms or per pack
Do you give a discount for large orders?
Our pricing for our yarns is already greatly discounted but
Can I change or cancel my order before it’s dispatched?
You are welcome to change your order by adding more
How to place an Order?
Begin by choosing the items you wish to buy and
Order Lead Times and Delivery
Ownership and risk transfer to the buyer the moment the
